Privacy & Cookies Policy

Pawfect Adventures LTD (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy & Cookies Policy explains how we collect, use, store, and protect your information, and how cookies are used on our website, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Pawfect Adventures Ltd
Company type: Private Limited Company (UK)
Contact: Ekta Nikki Kothari
Email: info@pawfectadventures.com
Website: https://www.pawfectadventures.com

Data Controller

Pawfect Adventures Ltd is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

2. What Personal Data We Collect

We may collect and process the following information:

Client Information

• Name

• Email address

• Phone number

• Home address (for service provision)

Pet Information

• Pet name(s)

• Breed, age, behaviour notes, training needs

• Veterinary and emergency contact details (if provided)

Booking & Payment Information

• Service details and dates

• Invoices, payments, and transaction records

Website Usage Data

• IP address

• Browser and device type

• Pages visited and time spent on site

3. How We Use Your Information

We only use your personal data where there is a lawful basis to do so. This includes:

• Providing and managing pet care services

• Communicating about bookings, availability, and services

• Issuing invoices and managing payments

• Meeting legal and accounting obligations

• Improving website functionality and user experience

We do not sell or share your data with third parties for marketing purposes.

4. Lawful Bases for Processing

We process personal data under the following lawful bases:

• Contractual necessity – to provide agreed services

• Legal obligation – for tax, accounting, and record-keeping

• Legitimate interests – to manage and grow the business

• Consent – where explicitly given (e.g. testimonials, marketing)

5. How Data Is Stored & Protected

• Data is stored securely in password-protected systems

• Physical records (if any) are kept securely

• Access is limited to the business owner only

• Data is retained only for as long as necessary for business or legal purposes

6. How Long We Keep Your Data

• Client and financial records: up to 6 years (legal requirement)

• Enquiry data: up to 12 months if no service is booked

• Marketing consent: until withdrawn

You may request deletion of your data where legally permitted.

7. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact: info@pawfectadventures.com

If you are unhappy with how your data is handled, you may also complain to the Information Commissioner’s Office (ICO).

8. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device to help websites function properly and improve user experience.

Cookies We Use

• Essential cookies – required for core website functionality

• Performance/analytics cookies (if enabled) – help us understand website usage

Cookie Control

When you visit our website, you are given the option to:

• Accept all cookies

• Reject non-essential cookies

Essential cookies are always active and do not require consent.

You can also control cookies through your browser settings.

9. Third-Party Services

Our website may use trusted third-party tools such as:

• Website hosting (Hostinger)

• Analytics tools (if enabled)

These providers are GDPR-compliant and only process data as necessary to deliver their services.

10. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect legal or operational changes. The most current version will always be available on this page.

11. Contact

If you have any questions about this policy or how your data is handled, please contact:

Ekta Nikki Kothari
Pawfect Adventures LTD
Email: info@pawfectadventures.com